How sales work
A sale in Fiscal can be a single invoice, or a chain of documents from the first quotation to the payment. Use only the steps your business needs.
The sales documents
| Document | What it is for | Stock | Accounts |
|---|---|---|---|
| Estimate | A quotation for the customer to accept. | No | No |
| Sales order | An order the customer has confirmed, to deliver and invoice later. | No | No |
| Delivery note | The goods leave the warehouse before the invoice. | Out | Cost of goods |
| Invoice | The tax invoice. Cash (paid now) or credit (paid later). | Out, unless already delivered | Sales, VAT, receivable or cash |
| Customer payment | Money received against invoices. | No | Bank or cash, receivable |
| Credit note | Goods returned, or an amount credited, against an invoice. | Back in, if restocked | Reverses sales and VAT |
| Refund | Paying a customer's credit back to them. | No | Bank or cash |
Common ways to work
- Shop or counter sale: one cash invoice. The goods leave stock and the money is recorded at once.
- Trade customer on credit: a credit invoice, then a customer payment when they pay.
- Quotation first: estimate → convert to an invoice when the customer accepts.
- Orders delivered in parts: sales order → one or more delivery notes → invoice the delivered goods.
Converting instead of retyping
Each document can be converted into the next one: an estimate into a sales order or an invoice, a sales order into a delivery note or an invoice, a delivery note into an invoice. The customer and the lines are copied, and you can change them before saving. Fiscal keeps track of what has been delivered and invoiced, so the same goods can't be delivered or invoiced twice.
Before you start
- Set up your Customers, Items and Tax templates (VAT).
- Read Entering line items: all these documents share the same lines grid.
- Each document belongs to a branch and, for goods, a warehouse. You only see the branches and warehouses you have access to (see Branch and warehouse access).
Can't find what you need? Write to info@exlervision.com or chat with us on WhatsApp.